Introduction
Video consultation allows you to participate in a medical examination in a secure and convenient online environment. The process covers everything from booking and pre-authorizing the examination fee to notifications, document management, and the video call itself. This solution enables professional care from your own surroundings without traveling, while the system ensures all technical requirements for effective communication are met.
Main Content
Prerequisites
The following are required for a successful video consultation:
A valid appointment booking with a pre-authorized examination fee on the bank card.
Use of the latest available operating system and browser.
Granting permission for camera and microphone access in the browser.
1. Booking and Notifications
The process begins with an appointment booking. The booking becomes valid once the system authorizes the examination fee on the provided bank card.
Confirmation: After booking, you will receive an email detailing the consultation process.
Reminders: The system sends automatic notifications:
30 minutes before the start via email.
5 minutes before the start via both email and SMS.
2. Preparations Before the Consultation
To ensure a smooth start, it is recommended to begin preparations ahead of time:
Documents: You can upload and share necessary findings or documents with the professional before the consultation starts.
Entry: Enter the "waiting room" interface at least 5 minutes before the scheduled start time.
Permissions: Upon entry, the browser will request access to the camera and microphone, which must be allowed.
Settings: You can select the preferred hardware (which camera or microphone the system should use) on the interface.
3. The Video Consultation Process
At the scheduled start time, the "Request to Join" button becomes active. Clicking this signals to the professional that you are ready to enter.
Handling Delays: If the professional is running late, they may send a notification that appears in the top right corner of the waiting room.
Available Features:
Screen Sharing: You can share the content of your screen.
Chat: You can exchange text messages, which can be downloaded at the end of the consultation.
Document Upload: New files can be shared during the consultation as well.
Camera Rotation: When using a mobile device, the camera view can be flipped.
Duration: The length of the conversation is displayed in the bottom left corner.
4. Recording the Consultation
Recording the video call can only be initiated by the professional. The recording starts only if all participants agree via the system prompt. If you do not wish to be recorded, you can decline the request in the message.
5. After the Consultation
The conversation can be concluded before or after the scheduled time.
If the connection is lost accidentally, you can re-enter the room by clicking the join button.
The chat log can be downloaded for future reference.
To exit, simply close the browser window.
Tips
Tip: Always arrive in the waiting room at least 5 minutes early to perform technical checks.
Tip: Use a stable internet connection and an updated browser to ensure seamless video and audio quality.
Summary
Video consultation is a convenient and secure online medical visit.
Access requires a camera, microphone, and a stable internet connection.
The system sends reminders via email and SMS before the start.
Chat, screen sharing, and file uploads are available during the consultation.
Express consent from all participants is required for recording.
FAQ
What happens if the professional does not start the call on time?
What happens if the professional does not start the call on time?
You may receive a notification from the professional in the top right corner of the waiting room if a delay is expected.
Can the consultation be reviewed later?
Can the consultation be reviewed later?
Only if the professional initiated a recording and you provided your consent.
How do I receive the messages written during the consultation?
How do I receive the messages written during the consultation?
You can download the chat messages from the interface at the end of the consultation, before exiting.