Introduction
Calling patients in for examination is a key step in the patient care workflow. This feature allows doctors to call waiting patients directly from the system without administrative assistance.
Using the calling feature ensures smooth patient flow and minimizes waiting times. The following guide details the technical requirements for calling patients and the exact steps to follow on the doctor interface.
Main Content
Prerequisites for Calling
The "Call" button appears on the doctor or appointment interface only if the following two conditions are met simultaneously:
Arrived Status: The patient's status has been set to "Arrived" at the reception or in the system.
Room Assignment: A specific examination room is assigned to the booking.
The Calling Process
Doctors can perform the calling action after logging into their own account.
Navigate to the Appointments menu.
Locate the patient with the "Arrived" status in the list.
Select the patient and click the Call button.
Additional Actions
Following the call, the doctor has options to further control the process:
Recall: If the patient did not appear after the first call, the system provides an option to repeat the call.
Close Examination: At the end of the consultation, it is necessary to use the close function. This action removes the patient from the calling screen, indicating that the room is free.
Tips
Tip: If you do not see the call button for a waiting patient, check if the reception has updated their status to "Arrived" and if a room has been recorded for the appointment.
Summary
Calling can be initiated from the doctor admin interface or the appointments menu.
Prerequisites include "Arrived" status and a room assignment.
Doctors have the option to recall patients and close the examination.
Closing the examination removes the patient from the calling screen.
FAQ
Why can't I see the Call button next to the patient's name?
Why can't I see the Call button next to the patient's name?
The button is only active if the patient's status is "Arrived" and an examination room has been assigned to the booking.
How do I know the patient is ready to be called?
How do I know the patient is ready to be called?
In the appointment list, the patient's status indicates when they have arrived at the clinic.
What happens when I close the examination?
What happens when I close the examination?
Closing the examination removes the patient's name from the central calling screen, and the system considers the process complete.