Introduction
This article details how patients can independently cancel their booked appointments using the confirmation email sent by the system. This feature reduces administrative workload by allowing patients to cancel reservations directly without needing to call. Upon completion, both the provider and the patient receive automatic notifications regarding the change.
Cancellation Process
Step-by-Step Guide
The cancellation process initiated by the patient consists of the following steps:
Open Confirmation Email: The patient locates the automatic email received at the time of booking.
Click Cancellation Link: The email contains a dedicated link to cancel the appointment. Clicking this opens the booking management interface.
Verify Details: The page displays the current booking details (provider, date, doctor's name).
Initiate Cancellation: The patient clicks the "Cancel appointment" button. 5. Confirmation: A pop-up window asks for confirmation to prevent accidental deletions. The process is finalized by clicking "Yes" or "Confirm".
Successful Cancellation: The screen displays the "Appointment cancelled" message.
Notifications and Confirmation
Following a successful cancellation, the system automatically sends a confirmation email (Cancellation email) containing:
Confirmation of the cancellation and the exact date.
Identification of the party who initiated the cancellation.
Remaining balance (if applicable).
Clinic or provider contact details at the bottom of the email.
Tips
Tip: Both the cancellation confirmation page and the email contain a "Book a new appointment" link. This redirects the patient back to the main booking page, allowing them to immediately reschedule the cancelled slot.
Summary
Cancellation can be initiated from the confirmation email without registration or login.
The process includes a security confirmation step.
The system automatically records that the cancellation was initiated by the patient.
Immediate rebooking is available directly from the interface.
FAQ
Where does the system indicate who cancelled the appointment?
Where does the system indicate who cancelled the appointment?
The system displays this information in the "Initiated cancellation" row within the institution’s Statistics menu. At the moment, the system may display the specific user’s name in this field instead of the generic "Patient" label. This is a known display-related behavior.
What should a patient do if they cancelled by mistake?
What should a patient do if they cancelled by mistake?
Cancellation is final and cannot be undone. In this case, use the "Click here" link to book a new appointment for the same slot, provided it is still available.
In what language does the patient receive the notification?
In what language does the patient receive the notification?
The language of the notifications depends on system settings; the example demonstrated shows an English confirmation.