Introduction
This article explains how to move an existing appointment to a different time within the system. This function is useful when a consultation time needs to be adjusted at the request of a patient or doctor. During the process, the system also provides an option to automatically notify the patient about the change.
Step-by-Step Guide
Rescheduling can be initiated from the "Book an appointment" menu or the "Overview calendar" view.
Open Appointment Card: Click on the appointment you wish to modify in the calendar or list to open the card containing the reservation details.
Initiate Modification: Click the Modify button located at the bottom of the card.
Select New Time: The interface will display the available time slots. Select the new start time (e.g., changing from 10:30 to 11:00).
Confirm Change:
A pop-up window titled "Change date" will appear.
Here, you can choose whether to send a notification to the patient regarding the change or simply record the new time in the system.
Click the confirmation button to finalize the process.
Tips
Tip: When you choose to send a notification during the modification, the system generates a specific confirmation email.
This message is worded differently than new booking confirmations; it clearly states that the booking has been "modified," ensuring the patient understands it is a change to an existing appointment rather than a new one.
Summary
Appointments can be rescheduled using the "Modify" button on the reservation details card.
The system only displays available time slots during the process.
There is an option to automatically notify the patient via email about the change.
The modified appointment is immediately updated in the calendar.
FAQ
How does the patient know their appointment has changed?
How does the patient know their appointment has changed?
When confirming the modification, there is an option to send a notification. If selected, the patient receives an email with the modified details.
Is the modify function accessible from anywhere?
Is the modify function accessible from anywhere?
Yes, once the reservation card is opened, whether from the calendar view or the booking menu, the Modify button is available.
What happens if I do not send a notification?
What happens if I do not send a notification?
In this case, the appointment is simply updated to the new time within the system's calendar, but the patient does not receive an automatic message.