Introduction
This guide explains how receptionists can manage patient calling. This feature allows the receptionist to notify the patient directly from the booking card via the patient calling display that they may enter the consulting room.
The process ensures that the ticket number of arrived patients appears on the central display, helping to inform waiting patients and manage the patient flow smoothly.
Main Content
Prerequisites for calling
The calling button for receptionists only becomes available in the system if the following two conditions are met:
Arrived Status: The patient must be checked in (status set to Arrived).
Assigned Room: A specific consulting room must be assigned to the booking.
Steps for calling
The receptionist can call the patient as follows:
Open the booking card of the checked-in patient.
Click the Call in button.
Upon pressing the button, the patient's ticket number immediately appears on the patient calling display interface.
Additional options after calling
After the call has been initiated, new options appear on the booking card to manage the process:
Recall: If the patient does not respond, this function allows the ticket number to be displayed on the screen again.
Close Calling: When the patient proceeds to the room, the call can be closed. This removes the patient from the calling interface.
Tips
Tip: If the receptionist cannot find the "Call" button, verify that the check-in administration was successful and that the booking has been assigned to the correct room.
Summary
The function is managed by the receptionist from the booking card.
Only patients who are checked in and assigned to a room can be called.
The "Call" button displays the ticket number on the screen.
It is possible to recall the patient.
At the end of the process, the call must be closed to remove the number.
FAQ
Why don't I see the call button on the reception interface?
Why don't I see the call button on the reception interface?
The patient is likely not yet in "Arrived" status, or no consulting room has been selected for the booking.
How does the patient know they can enter?
How does the patient know they can enter?
When the call button is pressed, the patient's ticket number appears on the waiting room display.
What should I do if the patient didn't notice the call?
What should I do if the patient didn't notice the call?
Use the "Recall" option on the booking card to repeat the notification.