Introduction
The system's built-in Knowledge Base (Academy) allows users to receive immediate assistance regarding software usage without leaving the interface. The purpose of this feature is to provide quick answers to questions, whether related to setting up specific functions or general orientation.
This guide explains how to access the Knowledge Base, how to search for relevant entries using keywords, how to browse content by category, and how to use the AI assistant to answer questions.
Accessing and Using the Knowledge Base
The Knowledge Base can be accessed by clicking the chat bubble icon located in the bottom-right corner of the screen.
When the bubble is opened, a panel appears where the AI assistant interface is shown first.
Asking the AI Assistant
Type your question in natural language.
The assistant will scan the entire knowledge base to find and summarize the answer for you.
The AI assistant attempts to respond based on the content of the knowledge base.
If you do not wish to use the AI assistant, additional options become available by clicking the back arrow located in the top-left corner of the panel, such as Help, where the knowledge base articles can be accessed.
Several options are available for using Help:
1. Searching by Keywords
You can search for specific terms using the search field in the panel.
Type the name of the function or issue you are looking for (e.g., "login").
The system will list relevant results.
Click on the selected entry to open the full article. The article contains step-by-step instructions and relevant details.
2. Browsing by Category
If you do not wish to use a specific search term, you can browse through the content.
In the main view of the Knowledge Base, select the relevant category or topic (e.g., "Examinations").
Related entries will appear within the category (e.g., "Payment settings").
Clicking on an item will display detailed information about that topic, such as online payment options or pay-by-card at the location.
Tips
Tip: When using the search field, try to use the exact terms used in the system (e.g., "examination", "login") for more accurate results.
Tip: If you wish to go back after opening an entry, use the navigation buttons in the panel to return to the results list.
Summary
The Knowledge Base can be opened from the bottom right corner of the screen.
Content is accessible via keyword search or by browsing categories.
Entries contain detailed descriptions of system functions (e.g., payment settings).
The AI assistant allows you to ask questions directly, which the system answers based on the knowledge base.
FAQ
Is the Knowledge Base available in other languages?
Is the Knowledge Base available in other languages?
The Knowledge Base is currently available only in certain languages. However, the AI assistant is capable of automatic translation, so you can feel free to ask it questions.
What should I do if I cannot find the information I need?
What should I do if I cannot find the information I need?
Try rephrasing your search or use category browsing to explore related topics.
Can the AI assistant answer every question?
Can the AI assistant answer every question?
The assistant works from the available knowledge base, so it can only provide authentic information regarding functions and processes documented within the system.