Introduction
The system includes a built-in support interface designed to provide users with quick answers to their questions or to contact the support team directly when necessary. This feature ensures efficient assistance and tracking of technical or user-related issues.
The support module consists of two main elements: an Artificial Intelligence (AI) based chat for immediate answers and a ticketing system for resolving more complex issues.
Main Content
Accessing the Support Interface
To access support functions, click on the icon located in the bottom right corner of the screen. This opens the chat window where various options are available.
Using the AI Assistant
In the opened window, users can ask questions regarding the operation of the system.
Type the question into the chat field.
The system attempts to answer the question based on existing knowledge base entries.
If the answer is found within the system, the AI displays the relevant information immediately.
Creating a Support Ticket
If the automated response is insufficient or technical assistance is required, a support ticket can be logged.
In the chat window, select the option to create a new ticket (e.g., "Create Support Ticket").
Fill out the displayed form with the necessary details:
Enter the subject of the issue.
Select the type of report (e.g., notifications, technical error).
Describe the experienced phenomenon in detail in the description field.
Click the create button to submit.
Tracking Responses
The support team responds to submitted tickets. Responses can be tracked in two ways:
Email Notification: The system sends the response via email, to which users can reply directly.
In-System Interface: Feedback can also be viewed through the chat window or the ticket management interface.
Tips
Tip: When creating support tickets, it is possible to upload files. To speed up issue resolution, it is recommended to attach screenshots or other documents that help identify the error.
Summary
Support is accessible via the icon in the bottom right corner.
The AI assistant can provide immediate answers based on the knowledge base.
For more complex problems, a support ticket can be opened using a form.
Communication can be tracked via email and within the interface.
FAQ
In what language is the ticket creation interface available?
In what language is the ticket creation interface available?
Based on the source material, the interface and buttons may appear in English, regardless of the system's other language settings.
What should I do if the AI cannot answer my question?
What should I do if the AI cannot answer my question?
In this case, use the ticket creation function so that the support team can personally investigate the matter.
Will I receive a notification when a response to my ticket arrives?
Will I receive a notification when a response to my ticket arrives?
Yes, the system sends an email notification, and the response also appears on the interface.