Introduction
The dynamic pricing feature aims to fill under-saturated consultation days more effectively by offering discounted prices, while maintaining the list price for more popular time slots. This automated solution helps increase institutional utilization and reduces administrative burdens, as no manual intervention is required to modify prices.
Main Content
The use of the function and the setup process consist of the following elements:
1. Activation and Access
The initial activation of dynamic pricing is performed by the central customer service for the institution. Following this, settings become available in the Exams -> Edit Exams menu. Group modifications are also possible in the Bulk Exam Edit menu.
2. Operational Logic
The system determines prices based on an algorithm without human intervention:
Duration: Dynamic pricing is valid exclusively for the next 30 days.
Update: The system calculates and updates prices for the next day once a day at midnight.
Data Source: For calculations, the system considers booking patterns from the past 6 months, maximum capacity, and the number of currently booked time slots.
Rounding: Calculated discounted prices are always rounded to 1000 HUF by the system, facilitating cash desk management.
3. Setting Discount Tiers
Rules can be recorded on the editing interface using the "Add discount" button:
Deviation percentage: Represents the shortfall from the expected occupancy that triggers the discount.
Discount rate: The percentage value to be deducted from the list price.
Any number of tiers (maximum 5 recommended) can be specified for an exam.
4. Integration and Combinability
HIS System: The system transfers the modified price and payment status to the medical interface for accurate billing.
Combining Discounts: Dynamic pricing can currently be combined with percentage discounts tied to online payment.
Exclusion: It cannot be used in parallel with "Last Minute" type settings.
Tips
Tip: It is recommended to set a maximum of 5 discount tiers so that reception accounting remains transparent.
Tip: Since the patient only sees one price per day, the system helps avoid misunderstandings related to intra-day price stability.
Summary
The algorithm updates prices for the next 30 days once daily at midnight.
The discount is activated if occupancy falls short of what is expected based on the 6-month average.
All discounted prices are displayed to patients rounded to 1000 HUF.
The function can be configured separately for each doctor and exam.
FAQ
What does the patient see on the booking interface?
What does the patient see on the booking interface?
The patient sees only one price for each day: either the list price or the discounted price calculated by the algorithm. A "lowest price" notice also appears above the calendar.
When will the cancellation notification feature be available?
When will the cancellation notification feature be available?
This is a planned development that will allow patients to request notifications (SMS, App, Email) if a time slot becomes available in a given consultation.
Can a patient set a price watch?
Can a patient set a price watch?
Future plans include a price watch setting option, where patients can receive notifications if the price of a specific exam decreases due to dynamic pricing.