Email reminders are designed to keep patients informed about their booked examinations in a timely manner, thereby reducing the number of no-shows. The system allows for the configuration of multiple reminders sent at different intervals, automatically including the most important booking details. This feature ensures patient convenience and helps the clinic operate more efficiently.
Main Content
Patient reminder emails are configured within the institutional settings.
Accessing and Adding Reminders
Navigate to Settings and select Examination notification settings.
Scroll down to the Patient reminder emails section.
To create a new notification, click the Add additional email button.
Setting Timing and Content
The timing of reminders can be adjusted flexibly:
Timing: Select the duration before the examination (e.g., 24 hours or 2 hours before the start).
Mandatory Fields: For each notification, an Email subject and Email text must be provided.
Automated Data: The system automatically inserts booking details (doctor's name, examination type, time, price, clinic name, contact details, and logo) above or below the email text. The text you enter appears as an additional paragraph in the message.
Handling Multilingualism
If multiple languages (e.g., English and Romanian) are configured in the system, the subject and text of the reminder must be entered separately for each language by clicking on the relevant flag or language selector.
Using Email Banners
It is also possible to upload a custom image (banner):
The recommended image size is 600x300 px.
A custom link can be assigned to the banner, so if the patient clicks on the image, they are directed to the specified website.
Tips
Tip: It is recommended to set at least two reminders: one 24 hours before the examination for preparation, and one 2 hours before to ensure timely arrival.
Tip: In the email text, provide information on what to do if the patient cannot attend (e.g., a cancellation phone number or link).
Summary
Reminders are configured under Examination notification settings.
Both 24-hour and 2-hour notifications can be set.
Subject and text are mandatory in all used languages.
The system automatically includes clinical and booking data.
An optional clickable banner can be added to the message.
FAQ
What data does the system automatically send in the email?
What data does the system automatically send in the email?
The system includes the patient greeting, examination name, price, time, the treating physician's name, the clinic logo, name, contact details, and a polite closing.
Is it necessary to fill in the text in all languages?
Is it necessary to fill in the text in all languages?
Yes, if the clinic operates in multilingual mode, notifications must be recorded in all active languages to ensure proper delivery.
What is the ideal size for the email banner?
What is the ideal size for the email banner?
The system recommends 600x300 pixel images for optimal display.